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Product Return Policy

Hoggan Scientific, LLC. offers a 30 day return policy on all standard (non-customized) products.

The 30 day product return is subject to the following terms and conditions:

  1. Customer must contact the Sales Representative who originally sold the equipment or the company's Customer Service Representative within 30 days of the date of receipt of the order.
  2. A Return Merchandise Authorization (RMA) will be issued for the equipment.
  3. The RMA number must be included with the return shipment.
  4. Return freight expense is the responsibility of the customer.
  5. Upon receipt of the authorized return, once the equipment has been inspected, and has been found to be unused, and in good condition, the Company will issue a refund for the original invoice on the equipment, less shipping and handling expenses.
  6. Refund will be issued within 30 days of receipt of the authorized return
Any return request which is more than 30 days from the receipt of the equipment will be considered upon a case by case basis. Any return outside the 30 day window is subject to all the terms and conditions of the regular return policy. In addition, the following conditions also apply to any return beyond the 30 day window.

  1. Return request must be authorized by the original Sales Representative who made the sale.
  2. Return must be authorized by the Vice President of Sales.
  3. Refund will be for merchandise credit only.
  4. Minimum 15% restocking fee will apply.
  5. Remaining merchandise credit will be based on condidion of equipment at time of return, and the amount of time beyond the 30 day limit that the equipment was held. A minimum 5% reduction in merchandise credit will be applied for each month or portion thereof beyond the 30 day limit.

Statement on Sales Orders

Hoggan Scientific, LLC. offers a 2 year product warranty on all wellness products. Please refer to the product user manual for warranty details.

Hoggan Scientific, LLC. offers a 30 day satisfaction guarantee. For product return information, please refer to the Hoggan Scientific Product Return Policy (above) for details.